Robotic Automation
RPA & RDA
Robotic automation is the use of software with artificial intelligence (AI) and machine learning capabilities to handle high-volume, repeatable tasks that previously required humans to perform. These tasks can include queries, calculations and maintenance of records and transactions.
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Benefits of Robotic Automation
Reduced cost
Better customer experience
It does not replace existing IT systems
Lower operational risk
Increased employee engagement on high value tasks
RPA vs RDA
Robotic Process Automation
RPA
RPA is an automation solution that runs without any agent interaction. RPA mostly could run on server or virtual machine to take care of repetitive high volume tasks. The design of the automation is totally self-sustaining.
Robotic Desktop Automation
RDA
RDA is an automation solution that assists the agent in handling simple repetitive tasks. The agent plays a role in facilitating when the automation is triggered and stopped depending on their work flow.
